Privacy Policy

Information you give us

We collect information you choose to provide when you:

• Contact us through our contact form: your role (for example, homeowner, contractor, or architect), project type, name, email, phone number, company, city, state, ZIP code, products of interest, and your message.
• Ask us to find a contractor through our Find a Contractor form: your name, email, phone number, city, state, ZIP code, products of interest, project timeline, and your message.
• Submit a commercial project inquiry: the information above, plus project details such as location, number of locations, approximate size, timeline, and any plans or drawings you upload.
• Apply to become a 4K contractor through our Contractor Interest Form: your name, company name, phone number, email, company website or Instagram page, business address, whether you are a licensed contractor, your state contractor's license number and license state, your business license number, email addresses for orders and accounting, the area you expect to service, number of install crews, expected projects per month, your residential and commercial mix, how you heard about us, and your acknowledgment of our onboarding terms (with the date and time).
• Register a warranty through our warranty registration form: your name, email, phone number, installation address, homeowner's address (if different), installation date, your contractor's name and company, the original 4K invoice number, the product category and a product description, your agreement to the Terms of Warranty (with the date and time), and your acknowledgment that registrations for structures built by contractors not authorized by 4K Aluminum are void. We assign each registration a registration number.
• Email or call us directly.

Please do not send sensitive personal information, such as Social Security numbers or financial account numbers, through the Site.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect limited technical information, such as:

• Pages visited, time spent on pages, and links clicked (including file views and downloads)
• Referring website or search terms
• Browser type, device type, operating system, and screen size
• General location (such as city or region) derived from your IP address

We use this information to understand how the Site is used and to improve it, and to measure our advertising (see "Analytics" and "Advertising" below).

The Site uses cookies and similar technologies to keep the Site secure and working properly, to measure Site traffic and performance, and to measure and deliver our advertising. You can set your browser to refuse or delete cookies; some parts of the Site may not work as intended if you do.

Analytics. We use Vercel Web Analytics, Vercel Speed Insights, and Google Analytics to measure traffic and performance. Google may use cookies to collect this information. You can learn more at https://policies.google.com/technologies/partner-sites and opt out with the Google Analytics Opt-out Browser Add-on.

Advertising. We advertise on Meta platforms (Facebook and Instagram) and may use the Meta Pixel and similar technologies to measure our ads and to show our ads to people who have visited the Site. Meta may use cookies and collect information about your visit for this purpose. You can manage your ad preferences at https://accountscenter.facebook.com/ads, and you may opt out of this sharing as described in "Your privacy rights." We do not sell your personal information for money.

Do Not Track and Global Privacy Control. We do not change our practices in response to Do Not Track signals. Where required by law, we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of personal information, including sharing for targeted advertising.

We use the information we collect to:

• Respond to your questions and requests
• Connect homeowners and businesses with authorized 4K contractors
• Send each inquiry to the 4K location or authorized distributor that serves its area
• Review contractor interest and support our contractor network
• Evaluate and respond to commercial project inquiries
• Process warranty registrations and warranty claims
• Operate, secure, maintain, and improve the Site
• Prevent spam, fraud, and misuse of the Site
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We share information only as described below:

• Authorized 4K contractors. 4K Aluminum sells only to authorized, properly licensed contractors. If you ask us to connect you with a contractor, or request a quote or project help, we may share your contact and project information with an authorized 4K contractor serving your area so they can contact you.
• 4K Aluminum locations and authorized distributors. We send your inquiry to the 4K location or authorized distributor that serves the area you give us (based on your state and ZIP code): 4K Aluminum Las Vegas, California, or Northwest, or 4K Texas, an independent authorized distributor that serves Texas and other states. We may share inquiries with authorized 4K distributors and contractors to respond to your request.
• Service providers. We use trusted companies to help run the Site and our business, such as website hosting and analytics (Vercel), analytics (Google Analytics), email delivery for form submissions (Resend), our business email (Microsoft 365), our contractor email list for order updates, invoices, announcements, and newsletters (Brevo), our database, which securely stores the forms you submit and any plans or drawings you upload (Supabase), our team messaging service, which receives a short summary of each form submission (Slack), and the Instagram feed on our About page (Elfsight). Spam protection is built into the Site's own forms. They may only use your information to provide services to us.
• Advertising partners. We share limited information with Meta, such as pages visited and actions taken on the Site, to measure and show our ads.
• Legal and safety reasons. We may disclose information if required by law, subpoena, or court order, or to protect the rights, property, or safety of 4K Aluminum, our customers, or others.
• Business transfers. If 4K Aluminum is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information for other purposes with your permission.

The Site links to or includes services operated by other companies, including our contractor ordering portal, the Instagram feed on our About page (Elfsight), material financing (Billd), our engineering partners' websites, Google Maps, Facebook, and Instagram. If you apply for commercial project material financing through our partner Billd, you submit your information directly on Billd's website, and Billd's privacy policy applies. When you use those services, their own privacy policies apply. We are not responsible for the privacy practices of other websites.

We keep personal information only as long as needed for the purposes described in this policy. We keep warranty registration and warranty claim records permanently, so we can support your warranty for its full term. We keep contact, contractor-request, commercial inquiry, and contractor application submissions for up to three years after our last communication with you, unless they become part of an ongoing customer or contractor relationship (for example, an approved contractor account), in which case we keep them as part of our business records for as long as needed for that relationship and to meet legal, accounting, and record-keeping requirements. We delete spam and incomplete submissions promptly. Plans or drawings uploaded with a form that is never submitted are deleted automatically after seven days.

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections across the Site. Form submissions and uploaded files are stored in a secure database and private file storage, with access limited to authorized 4K Aluminum staff. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Know what personal information we have collected about you and how we use it
• Access a copy of your personal information
• Correct inaccurate personal information
• Delete your personal information
• Opt out of the sale of personal information, sharing for targeted advertising (such as through the Meta Pixel), or certain profiling
• Appeal our decision if we decline your request

To make a request, contact us using the information below. We will verify your identity before responding, and we will not discriminate against you for exercising your rights. You may use an authorized agent to make a request on your behalf where permitted by law.

California, Nevada, Texas, and other state residents: residents of certain states have additional rights under their state's privacy laws. We will honor these rights as required by applicable law.

We do not send marketing emails. When an authorized contractor opens an account with 4K Aluminum, we add them to our contractor email list, managed with Brevo, so they can receive order updates, invoices, company announcements, and newsletters. Contractors can stop receiving announcements and newsletters at any time by using the unsubscribe link in the email or by contacting us; we will still send messages about their account, orders, and invoices. We may also send messages related to your inquiry or warranty.

The Site is intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page. Material changes will be posted on this page.

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

4K Aluminum Inc.
4343 Sobb Ave.
Las Vegas, NV 89118
Phone: 702-778-0709
Email: info@4kaluminum.com